Frequently Asked Questions

How do I sign up for a Play+ account?
Sign up for your Hard Rock Casino and Sportsbook Play+ (“Play+”) account by logging into your Hard Rock Casino or Sportsbook account and visiting the Cashier Page. Click the Play+ funding option. Verify your mailing information is correct on the form. Read and, if you agree with the program’s Terms and Conditions, click Sign Up. Upon successful registration, you will have the opportunity to add funds to the account immediately using a Bank Card or eCheck. Your personalized card will be mailed to your address on file within 10-14 days of funding the account.

What are the benefits to using a Play+ account?
Play+ provides a fast and easy way to deposit and cash out while playing online. It is a great way to manage your money and can be used everywhere Discover^® is accepted. Play+ has a very high approval rate when loading funds and is easy to use.

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How does my Play+ account work?
Since the Play+ card is not a credit card, there is no waiting for credit approval, no credit check, and no credit limits to worry about. Not only can you use your account for gaming at Play+ locations and sites, but you can use your card for purchases everywhere Discover^® is accepted and at any ATM that accepts PULSE^® and NYCE^® cards. Additional features and limitations of this account can be found in the Play+ Terms and Conditions.
How do I fund my Play+ account with a Bank Card?
Fund your Play+ account by logging into your Hard Rock Casino or Sportsbook account and visiting the Cashier Page.

• • Click the Play+ funding option
  • Select Bank Card Load
  • Enter the amount you wish to fund your Play+ account
  • Enter the Bank Card number you wish to fund with in the appropriate field
  • Complete the security code and expiration date fields
  • Click Add Funds
  • Verify on the following screen that your funding amount is correct
  • Click Continue And Charge My Card
  • You may opt to save the account for faster funding on future requests

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My Bank Card was declined when attempting to Load Funds to my Play+ Account.
It is possible that the information that was supplied during enrollment for the Play+ account does not match the information on file at your Financial Institution. The Bank Card you are attempting to fund with must be the same address as the Play+ account. Please contact your Financial Institution to confirm the information that is associated with your Bank Card. If you need additional information or help please email us at support@playplusgo.com with your inquiries.

Important: Please note, the address on the Bank Card you are using to fund needs to be the same as the address on file with the Play+ account. Fees may apply to this funding transaction, for details please see the Terms and Conditions.

Can I schedule a transfer frequency from my Bank Card to my Play+ Account?
You may opt to save a Bank Card as a funding source upon a successful funding transaction. However, due to the requirements of the payment processors, it will be necessary to select the Bank Card and input an amount to be funded for each funding transaction.

How do I fund my Play+ account with eCheck?
Fund your Play+ account by logging into your Hard Rock Casino or Sportsbook account and visiting the Cashier Page.

• • Click the Play+ funding option
  • Select Online Banking
  • Enter the amount you wish to fund your Play+ account
  • Click Add Funds
  • Review requested amount and select your desired bank
  • Enter your bank login information
  • Click Agree & Sign In
  • Select your account
  • Click Pay Now

How do I transfer funds from my Play+ Account to my wager account?

• • Log into your Hard Rock Casino or Sportsbook account and visit the Cashier Page
  • Select the Deposit button for the Play+ funding option
  • Enter the dollar amount to transfer (Any value below or up to the balance on the Play+ account may be transferred to the wager account)
  • Click Continue

How do I transfer funds from my wager account to my Play+ account?

• • Log into your Hard Rock Casino or Sportsbook account and visit the Cashier Page
  • Select the Withdraw button for the Play+ funding option
  • Enter the dollar amount to transfer (Any value below or up to the maximum account balance may be transferred to your Play+ account)
  • Click Continue

What are the monthly fees for my Play+ Account?
To learn more about the fee structure, log onto playplus.mycardplace.com and view the Terms and Conditions.
Can my Play+ card be sent to a PO Box?
No, cards must be sent to a physical residential address.
How do I reset/change my PIN number?
Your PIN can be reset using the IVR at 855-558-0043 (push 4 once card number is entered) or by logging in to
playplus.mycardplace.com.

• • Log into playplus.mycardplace.com
  • Hover over the additional services tab on the right side of the screen – click Change PIN
  • Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN

How do I change my password?
If you have forgotten your password, select Forgot your Password on the logon screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:

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• • Log into playplus.mycardplace.com
  • Click Additional Service Tab on right side of screen
  • Click Change Password/Secret Question
  • Enter current password- enter password you wish to change to – click Change Password

How do I update my profile information? I’d like to update my address.
For us to make the change on your Play+ account, we will require that you scan and email or fax one of the following documents as proof of address. Please ensure that your name and address both appear on the document for verification. You may email to support@playplusgo.com or fax to 702-851-4755. Please reference “Address Change” on the request.

• • Scanned image of the Driver’s License or equivalent State Issued Identification card
  • Copy of a utility bill

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What do I do if my Play+ card is lost or stolen?
Report lost or stolen cards immediately by emailing support@playplusgo.com or calling 855-558-0043. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Terms and Conditions. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at playplus.mycardplace.com.
How do I check my Play+ account balance?
You can check your account balance for free online at playplus.mycardplace.com. Or get free balance alerts via email or by cell phone. You can also call Customer Service at 855-558-0043 and use the automated service.

What if I don’t agree with my available balance?
You can review posted transactions online at playplus.mycardplace.com for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If you believe that there is an issue with your balance, contact us at support@playplusgo.com.

This card is issued by Bank of George MEMBER FDIC pursuant to a license from Discover Network. Discover^® and the Discover Acceptance Mark are service marks used by Bank of George under license from Discover Financial Services.